Privacy Policy

1. Introduction

This Privacy Policy explains how Serasee (“Serasee”, “we”, “us”) collects, uses, shares, and protects your information when you use our mobile app and website (together, the “Service”). By creating an account or otherwise using the Service, you agree to the collection and use of information as described here.

Serasee is operated by Serasi App Enterprise (reg. no. 202603236368 (NS0327354-T)), B2-2-3 Solaris Dutamas, No 1 Jalan Dutamas 1, Kuala Lumpur - 50480, Malaysia.

2. Information We Collect

We collect the following categories of information:

• Account information — your email address, password (stored as an irreversible hash, never in plain text), and authentication details if you sign in with Google.
• Profile information — your name, date of birth, gender, the gender(s) you're interested in, bio, photos, and your responses to our compatibility trait questions.
• Location information — your approximate location (city, state, country, and coordinates if you grant location permission), used to show distance to other users and to power Discover.
• Content you create — messages, photos, and reactions you send in chat with other users.
• Usage and device information — how you interact with the app, your device's push-notification token, app version, and technical logs (including IP address) used for security and abuse prevention.
• Purchase information — if you buy a subscription or in-app item, Google Play processes the payment and shares a purchase token with us to confirm and activate your purchase. We never see or store your card details.
• Consent records — the date and time you agree to this Privacy Policy and our Terms & Conditions at sign-up.

3. Sensitive Information

Some of what you share with us is sensitive. Your gender and the gender(s) you're interested in, taken together, can reveal or imply your sexual orientation. Your responses to our compatibility trait questions are a form of personality profiling used to power matching. We treat this as sensitive information and process it only with your explicit, separate consent, captured at sign-up independently of your general acceptance of these policies. You can withdraw this consent at any time by deleting your account; withdrawing it while keeping your account active isn't currently supported, since this data is core to how matching works.

4. How We Use Your Information

• To create and maintain your account and profile.
• To calculate compatibility and show you relevant matches in Discover.
• To deliver messages and notifications between matched users.
• To send push notifications and transactional emails (such as verification codes and password resets).
• To detect, investigate, and prevent fraud, abuse, harassment, and violations of our Terms & Conditions.
• To provide customer support and respond to your requests.
• To improve and maintain the Service.

5. Automated Decision-Making

We use an algorithm to score compatibility between you and other users, based on your trait responses and preferences, and to rank who you see in Discover. This is informational and intended to help you find people you may get along with — it does not make any binding or legal decision about you, doesn't determine whether you can use the Service, and you always make your own decision about who to match, message, or meet. If you have questions about how matching works, contact us using the details below.

6. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate the Service, with providers who are contractually bound to protect it:

• Google (Firebase & Sign-In) — push notification delivery and Google Sign-In authentication.
• Cloudflare — storage and delivery of your profile and chat photos.
• Resend — delivery of verification and account-related emails.
• Railway — hosting of our backend servers and database.
• Google Play — processing of subscription and in-app purchases.
• Other users you match and chat with see the profile information you choose to display.
• Law enforcement or regulators, only where required by law or to protect the safety of our users.

7. Data Retention & Account Deletion

We retain your information for as long as your account is active. You can permanently delete your account at any time from within the app (Settings → Delete Account), or — if you no longer have the app installed — from serasee.app/delete-account, which verifies the request by email and doesn't require the app. Once you do, your profile, photos, and messages are purged from our active systems within 30 days. Some information may be retained for up to 180 days, or longer where required by law, where necessary for fraud prevention, safety investigations, or legal compliance.

8. Your Rights & Choices

• You can view and edit most of your profile information in-app at any time.
• You can turn push notifications on or off in Settings.
• You can block or report another user directly from their profile or a chat.
• You can request a copy of, or the deletion of, your data by contacting us.

9. Children's Privacy

Serasee is only for adults — 18 years of age or older, or 19 in South Korea (see Section 13). We do not knowingly collect information from anyone under the applicable minimum age. If we learn that we have collected information from someone under that age, we will delete it and terminate the associated account.

10. Security

We use industry-standard measures to protect your information, including encrypted connections between the app and our servers and hashed password storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Breach Notification

If a data breach occurs that affects your personal information, we will notify affected users and, where required, the relevant regulator, without undue delay and in line with applicable law.

12. International Data Transfers

Our service providers may process and store information in countries other than your own. Where this happens, transfers rely on those providers' own Standard Contractual Clauses or equivalent safeguards for the protection of your information.

13. South Korea

South Korea's Personal Information Protection Act (PIPA) may impose additional requirements beyond what's described here. Serasee is not currently actively marketed or operated in South Korea; the 19+ minimum age in Section 9 is a precautionary measure for users who reach us anyway. If we formally launch in South Korea, we will implement the additional protections PIPA requires (including separate, itemized consent and detailed transfer disclosures) before doing so.

14. Cookies

Our website uses only the minimal cookies/local storage necessary for the waitlist form to function. We do not use advertising or cross-site tracking cookies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the “Last updated” date above when we do, and for significant changes we'll provide additional notice in-app.

16. Contact Us

Questions about this Privacy Policy, or requests relating to your data? Email our privacy contact at care@serasee.app, or write to us at Serasi App Enterprise, B2-2-3 Solaris Dutamas, No 1 Jalan Dutamas 1, Kuala Lumpur - 50480, Malaysia.